Medical Receptionist

Healthcare Front Desk Coordinator

A reputable healthcare practice in Lone Tree, Colorado is seeking a skilled Front Desk Coordinator to join their team on a permanent basis.

Company Overview

Specializing in Women's Health, our client is a well-established healthcare facility in the area.

Responsibilities of the Front Desk Coordinator :

• Warmly greet patients upon arrival, checking them in and ensuring their records are up-to-date.
• Scan insurance cards, picture IDs, and other relevant documentation into the EMR system.
• Schedule and reschedule appointments, maintaining an organized calendar.
• Handle sensitive and confidential medical information with utmost discretion.
• Process payments, pre-payments, and collection of past-due balances.
• Audit superbills daily and provide payment documentation to the billing department.
• Manage incoming phone calls and inquiries with professionalism and efficiency.
• Facilitate the smooth flow of patients through the clinic, ensuring timely care.
• Verify that necessary tests are ordered and information is recorded in the EMR prior to provider appointments.
• Make confirmation calls to patients at least 24 hours prior to their scheduled appointments.
• Respond to schedule requests from doctors and nurses within a 24-hour timeframe.
• Possess a good understanding of insurance contracts to accurately collect payments and address basic insurance queries.
• Provide information on discount programs to eligible patients.
• Assist with mailing out patient information and educational materials when needed.
• Scan documents into the EMR system as requested.
• Ensure waiting areas are prepared and ready each day before patient arrivals.
• Open the building at the designated time and ensure computers are ready at the front desk.
• Secure the building and lock all entrances at the end of each workday.
• Attend staff meetings and training sessions, actively engaging in information sharing and educational opportunities.

Requirements for the Front Desk Coordinator :

• High school diploma or equivalent is required.
• Bachelor's degree or Associate's degree is preferred but not mandatory.
• Minimum of 1 year of customer service experience is required.
• Previous experience as a medical receptionist is a plus, but not essential.
• Must be vaccinated or have a valid exemption.
• Proficient in using computers and basic office equipment.
• Excellent attention to detail and ability to follow procedures.
• Strong organizational and multitasking skills with efficient time management abilities.
• Exceptional customer service skills with a friendly and professional demeanor.
• Maintain strict confidentiality of patient and clinic information.

Benefits and Perks :

• Health coverage including vision and dental.
• Paid time off for personal and medical leave.
• Company parking provided.
30+ days ago