Position Overview :
The Payroll Support Specialist helps to ensure that the needs of customers are being satisfied , provid ing excellent customer service by resolving client issues via phone or email, within the current SLA timelines.
In this role you’ll also s chedule projects that come through support calls or emails , work ing to ensure deadlines are met.
This position will assist with training and mentoring of new and existing team members , creat ing and document ing processes and may also assist in processing payrolls.
Responsibilities :
Resolves product or service problems by clarifying the customer's issue , determining the cause, then selecting and explaining the best solution to solve the problem;
expediting the solution then following up to ensure resolution
- Develops and maintains relationships with clients
- Assists in t raining and mentoring team members plus training of clients on software usage
- Works with internal and external individuals to answer questions, resolve issues, and share information
- Recommends / implements changes to improve efficiency
- Remains in compliance with federal, state, and local legal requirements and regulations
- Stays up to date on software changes / enhancements to optimize software utilization
- Ensures that ACH files are processed timely , set up, and maintained
- Backup responsibilities for transmission of Secure Pay wires and ACH files
- Creates or maintains custom script changes within the system
Qualifications :
- Associates degree in Business , Accounting, Finance, Human Resources, or related field
- Advanced Level in Word, Excel, Outlook, PowerPoint, Internet, etc.
- Strong technical and computer skills
- Familiar with payroll processing, including tax, benefit, and other deductions
- Ability to work independently and effectively communicate with internal and external stakeholders
- Adapt to change and to manage multiple tasks and priorities
- Meticulous attention to detail, as well as reliability and ability to carry out daily functions in an efficient and timely manner
- Excellent verbal and written communication skills
- Experience with computerized payroll and HRIS systems , including : Millennium3 , SaasHR , Payentry , HRIS, UKG Ready, packages preferred
- Ability to find solutions to technical payroll, tax, and systems related issues preferred
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