Administrative Assistant, Intermediate

Description

The Economic Supports area of Human Services and Public Health (HSPH) is seeking to fill several Administrative Assistant Intermediate positions to be part of the Onsite Resident Service team.

These staff will be ensuring the consistent, accurate and efficient delivery of onsite services by Economic Supports. These positions will support Onsite Resident Services management with administrative and operational tasks.

This position will allow for working with staff at all levels within the service area as well as working with partners in the department and apply best practices of the Onsite Resident Service Team.

The individuals hired will be expected to continue to promote a culture of continuous improvement.

Location and hours :

These positions are on-site and will be located at one of our Hennepin County Human Service Center locations. Work hours are Monday through Friday, 8 a.m. 4 : 30 p.m.

About the position types :

These are full-time, benefit earning positions. You must be a current regular or probationary employeeof the Human Services and Public Health department to apply for these positions.

Limited duration employees are not eligible.

These positions are internally classified as an Administrative Assistant, Intermediate.

Click here to view the job classification specification.

In these positions you will :

Assist with administrative and operational tasks, such as mentoring, training, and overseeing daily operations through a variety of channel (i.

e. in-person, phone, chat).

• Act as informal subject matter expert and communicate complex program requirements, expectations, and timeframes.
• Provide feedback for improving processes and experiences.
• Use a variety of county and state computer systems to access client and case data.
• Serve as a communication point for partner agencies such as Childcare Assistance and Employment Services; communicate program information to external providers (e.

g., landlords, clinics, hospitals).

Assist other county staff to assure excellent customer service.

Need to have :

One of the following : Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and two years or more of experience in general administrative work relating to the management of departmental / organizational operations or in a specialty area appropriate to the position.

Six or more years of experience in general administrative work relating to the management of departmental / organizational operations or in a specialty area appropriate to the position.

Nice to have :

Experience : Working in and understanding the new on-site service delivery model.Interpreting HR policies and maintaining processes to support consistent policy implementation within the Economic Supports area.

Working in and understanding the operations of the Economic Supports area and customer service channels.Using Microsoft Office Suite (Excel, PowerPoint, SharePoint, and Teams) as well as other systems such as Q Flow.

Providing direction or leadership to peers or subordinate co-workers in a human services setting. (This experience may be formal supervisory experience or experience mentoring, training, or coaching, or in an informal role as a subject matter expert.)

Ability to : Problem solving complex situations with internal or external partners within the organization.Maintain a balance between the needs of the employees and the needs of the business.

Complete multiple and varied tasks within tight timelines.Communicate effectively both verbally and in writing, including but not limited to, upper-level leadership.

Provide work direction to staff, investigate, and resolve various customer concerns and issues regarding services and policies.

Support the ongoing training, evaluation, and development of staff.Establish and maintain effective working relationships within and outside the organization.