Job Title : Office Manager
Location : Minneapolis
Position Type : Full-Time
LHH is partnering up with a leading provider of heating, ventilation, and air conditioning solutions, committed to delivering exceptional service and quality to our clients.
We are seeking a highly organized and motivated Office Manager to join our team and help streamline our office operations.
Job Overview : The Office Manager will be responsible for overseeing daily administrative functions, including dispatching, billing, and customer service.
This role requires a detail-oriented individual with strong organizational skills and the ability to manage multiple tasks efficiently.
Key Responsibilities :
- Administrative Duties :
- Oversee daily office operations and ensure a smooth workflow.
- Maintain and update office files, records, and documentation.
- Coordinate meetings, appointments, and company events.
- Manage office supplies inventory and place orders as needed.
- Dispatching :
- Schedule and dispatch HVAC technicians to service calls and appointments.
- Monitor and adjust technician schedules to ensure timely service.
- Communicate with technicians to provide updates and handle any issues.
- Billing and Invoicing :
- Prepare and process customer invoices, ensuring accuracy and timely delivery.
- Handle billing inquiries and resolve any discrepancies.
- Maintain records of payments and follow up on outstanding accounts.
- Customer Service :
- Act as the first point of contact for customer inquiries and provide exceptional service.
- Address customer concerns and resolve issues in a professional and efficient manner.
- Follow up with customers to ensure satisfaction with services provided.
- Additional Duties :
- Assist in onboarding and training new office staff.
- Implement and enforce office policies and procedures.
- Prepare reports and data for management review as needed.
Qualifications :
- Proven experience as an Office Manager or in a similar administrative role.
- Strong knowledge of office procedures and practices.
- Experience with dispatching, billing, and customer service in an HVAC or related industry is a plus.
- Proficiency in office software (e.g., MS Office Suite, accounting software).
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
Education and Experience :
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration or related field preferred.
- Minimum of 3 years of experience in office management or administrative support.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Room for growth and career advancement within the company.
LHH is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.