Administrative Assistant II - Heart, Vascular, Thoracic Institute

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.

Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Administrative Assistant, you will perform a variety of duties to support caregivers in our department. This may be through scheduling, handling phone calls, greeting patients, and assisting with special projects and management functions.

Administrative Assistants are an essential part of Cleveland Clinic’s smooth operation, which allows caregivers to focus on patient care and improves coordination between the nursing team, administrative teams, and providers.

The ideal future caregiver is someone who :

• Has strong EPIC experience.
• Has experience scheduling and working with patients in a healthcare setting.
• Has knowledge of Cleveland Clinic’s systems and operations.
• Demonstrates strong organization, customer service, and office skills.
• Thrives in a high volume, fast-paced environment. This is an excellent opportunity for someone who is looking to discover what customer service truly means to Cleveland Clinic.

This role will interact with many groups including staff physicians, residents, advanced practice nurses, administrators and otherwise.

Exposure to this large of a workgroup will aid in determining development opportunities. At Cleveland Clinic, we know what matters most.

That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer : resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities :

• Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls.
• Administers calendar and schedules management.
• Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provides coverage of other areas such as front end, point of service and registration.
• Coordinates management functions and assists in special projects.
• Other duties as assigned.

Education :

• High School Diploma or GED.
• Associate's Degree preferred.

Certifications :

None required.

Complexity of Work :

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience :

• Three years office experience.
• Typing proficiency of 35 wpm with accuracy preferred.
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
• Experience may be assessed with an on-line Skills Assessment.

Physical Requirements :

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment :

Follows standard precautions using personal protective.

Pay Range

Minimum hourly : $16.47

Maximum hourly : $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary.

A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education.

This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare / dental / vision and retirement.