Sr Market Development Manager, Customer Services

Sr Market Development Manager, Customer Services

Location : Field, UT, United States

Position Type : Unfixed Term

Job Function : Marketing

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A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Description

Primary Duties

• Create customer service solution value offers that link the value of particular service offerings to the bioMerieux integrated solution and maintain accountability for the P&L and growth objectives for such service offers.
• Align service pricing strategy to be consistent with broader clinical operations strategy and goals
• Develop and maintain subject matter expertise regarding competitor service offers and opportunities to either highlight or augment bioMerieux service offers to drive competitive differentiation and train internal bioMerieux stakeholders.
• In coordination with the Integrated Solutions marketing team, collaborate with Global Marketing and Global Customer Service teams about customer and market needs that may inform future developments, investments or strategic direction for customer service offer
• Ensure collateral and promotional material articulating service value are incorporated in the integrated digital campaign strategy.
• Develop customer engagement tools that reinforce the differentiating value of the service as part of the bioMerieux integrated clinical solution.
• Develop strategic yearly plans and budgets.
• Maintain current and comprehensive understanding of the bioMerieux clinical portfolio.
• In conjunction with the Customer Integrated Solutions service line, Global Clinical Market Manager- Integrate Solutions -Service, manage remote connectivity topic across the clinical solutions in the region.

Qualifications

Bachelor's degree required with emphasis on marketing and / or microbiology and / or laboratory science experience preferred.

Experience

• 7+ relevant multifunctional commercial experience of increasing scope of responsibility in customer service, product management / marketing and / or sales experience.
• Experience in the diagnostics IVD industry preferred.

Knowledge, Skills & Abilities

• IVD instrumentation subject matter expertise. Lab informatics subject matter expertise preferred
• Results oriented; ability to design scalable solutions to address business questions and / or challenges; self-motivated and organized to successfully complete high-quality work projects on time; attentive to detail.
• Ability to work across business lines and partner with various stakeholders to build consensus and achieve business results.
• Strong customer-facing skills from needs identification to delivering executive business case presentation.
• Ability to lead and effectively collaborate across multiple marketing and sales organizations.
• Strong analytical skills, with proven track record of creativity in problem solving and customer needs resolution.
• Strong customer facing skills at a mid- and senior- management level
• Process-oriented to seek details and data to quantify impact of continuous improvement for customer operational performance.
• Expert knowledge of the appropriate segment, its challenges & solutions
• Experience in a matrix organization and the ability to influence beyond lines of direct control.

Travel

Domestic travel required 15-20%

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information.

In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.

e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https : / / careers.

biomerieux.com / or contact us at recruitment@biomerieux.com .

BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires.

Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal.

If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.

com, or by dialing 711 for access to Telecommunications Relay Services (TRS).

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