TRUST OFFICER
The Trust Officer is responsible for performing a variety of duties including : account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer inquiries.
Trust Officer Essential Functions
- Comply with Trust policies and procedures
- Analyze and Interpret legal documents to determine the best course of action to follow in the management of individual accounts
- Assist with set personal goals and targets
- Review customer account transactions daily
- Oversee / schedule client distributions / bill payments
- Schedule client meets on periodic basis
- Review financial / investment markets daily
- Prepare / review customer documentation and agreements
- Manage personal workload / workflow
- Administer Trust relationships appropriately
- Conduct regular investment review of portfolio with Investment Officer
- Administer Guardianship accounts
- Administer Custodian accounts
- Assure appropriate management of IRA's and funds
- Assure accurate / timely settlement of Estates
- Respond to Employee Benefit inquiries appropriately
- Develop a high community profile
- Initiate and author client correspondence
- Cultivate potential referrals from exist accounts
- Analyze accurate customer needs
- Recommend investment / trust alternatives
- Perform presentations / meets with prospects
- Finalize new agreements with customers
- Coordinate and prepare information for RFP requests
- Cross sell other Bank products and services
- Recommend improvements to procedures
- Maximize technology tools available
- Assure accurate information passed to Trust Operations
- Oversee system cod on individual accounts
- Self-learn / knowledge of Microsoft Office / Trust Account System
- Self-learn / knowledge of Internet & Email
- Minimize departmental non-payroll costs
- Adhere to stated Trust department fee schedules
- Minimize nonstandard fee schedules
- Ensure compliance with Northwest’s policies and procedures, and Federal / State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree business / finance / related preferred
Work Experience
8 - 12 years relevant experience preferred
customer service or sales experience preferred
General Supervisory / Manager Knowledge, Skills, and Abilities
Working proficiency in :
- Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
- Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
- Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
- Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
- Ability to present and express ideas and information effectively and concisely in an oral and / or written mode in a manner appropriate for the audience
- Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
- Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals;
providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters
Additional Knowledge, Skills and Abilities
- Team player
- Excellent organizational and time management skills
- Ability to analyze financial data
- Strong client relationship management skills
- Excellent interpersonal and communication skills
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