Onsite Technician Level 1 & 2 Support

This is an IT Support Specialist on-site part-time role based in Westborough, MA.

Job description

Summary : The L1 / L2 Onsite Support Technician plays a crucial role in ensuring smooth operation and support for our organization's computing environment.

This position involves a broad range of responsibilities including troubleshooting hardware and software issues, installing and configuring new technology, and providing essential training and support to end users.

A successful candidate will be adept at both individual and collaborative problem-solving and possess a deep understanding of computer systems.

This is a contract to hire position, with an initial duration of 3 months, that may lead to a full-time position if performance is exceptional.

Responsibilities :

• Basic System / device support (Dell / Microsoft PC, Windows 10 OS, Microsoft 365 applications)
• Basic Network / connectivity support
• Basic Server / Print service support
• Basic AV room system support
• New Field Office Site surveys
• New technology deployments (Kiosk PC & Display, Router, Wireless AP,

Broadband / Cellular Internet)

• PC Imaging / refreshes
• Misc. Tier 1 and 2 desktop support

Qualifications :

• At least 2 years of experience in desktop support or a similar role.
• Strong understanding of computer hardware, software, and networking principles.
• Exceptional ability to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users.
• Ability to work effectively both independently and as part of a team.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters.

These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life.

If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees.

We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Follow Us : LinkedIn : https : / / www.linkedin.com / company / buchanan-technologies / Website : www.buchanan.com

United States

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics.

In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.