Service Advisor

Job Description

Job Description

Job Description : Service AdvisorReady to Rev Up Your Career?

Are you passionate about cars, love working with people, and ready to make every customer's day? If you’re a pro at providing top-notch service and thrive in a dynamic environment, then buckle up and join our team as a service advisor!

Qualifications

• Licenses : Valid Driver's License and other relevant licenses.
• Special Skills : Preferred 1 year of experience as a Technician.
• Communication : Stellar communication skills are a must!
• Appearance : Professional and personable appearance.
• Standards : Ability to meet our production and quality standards.

Benefits :

• Competitive salary and commission structure
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on vehicles and services
• Continuous training and professional development
• Opportunities for career advancement
• Friendly and supportive work environment
• Flexible work schedules
• Performance bonuses and incentives
• Employee recognition programs
• Team-building events and activities
• Wellness programs and gym membership discounts
• Modern and well-equipped facilities
• Access to the latest Nissan models and technology

Physical Requirements

• Surroundings :
• Spend time both outdoors in various weather conditions and indoors in air-conditioned comfort.
• Activity :
• Regularly sitting, standing, walking, bending, twisting, stooping, kneeling, squatting, and lifting.
• Occasionally lifting over 50 lbs.
• Reaching / lifting overhead, climbing stairs, repetitive hand / finger movements, and grasping / grabbing with hands.
• Regularly pushing and pulling.

ExpectationsGeneral Expectations

• Customer Focus : Dedicate yourself to ensuring customer satisfaction.
• Problem Solver : Ask questions, listen actively, and determine management, production, and quality requirements.
• Meeting Maven : Attend company meetings every Thursday at 2 : 30 PM. Bring your ideas and any issues.
• Follow-Up Guru : Maintain a system that ensures you follow through with assigned projects.
• Goal Setter : Establish and achieve personal performance goals aligned with company standards.
• Self-Reviewer : Analyze your actions daily, weekly, monthly, and yearly to improve efficiency and effectiveness.
• Tech-Savvy : Stay updated on industry terminology and technological changes in products and services.
• Legal Eagle : Know and comply with federal, state, and local business regulations.
• Team Player : Follow supervisors' lawful directions, understand and follow work rules, and engage in performance management.
• Positive Influence : Interact well with others and boost employee morale.
• Confidentiality : Uphold the company's non-disclosure and confidentiality policies.
• Flexibility : Be ready to work evenings, weekends, and holidays as needed.

Job-Specific Expectations

• Sales Savvy : Sell dealership products and services to every customer through various channels, regardless of their service needs.
• Goal-Oriented : Work with the Service Manager to set and meet sales quotas and goals, focusing on Repair Order dollars and sales penetration.
• Product Pro : Introduce and sell non-warranty and pre-paid service plan products.
• Efficient Time Manager : Utilize time effectively to meet customer needs and solicit sales.
• Procedure Follower : Consistently use established procedures for warranty items and paperwork.
• Tech Mastery : Use and stay updated with the computerized system to meet profit goals.
• Prospect Developer : Actively seek and develop new sales prospects.
• Demonstrator : Show customers the benefits of our products and services compared to other brands and dealerships.
• Cross-Seller : Effectively cross-sell accessories, parts, repair services, and miscellaneous offerings.
• Customer First : Be polite and friendly, greet customers promptly, and consistently follow the sales process.
• Qualifier : Verify customers' qualifications for their wants, needs, and ability to buy.
• Complaint Handler : Deal with complaints empathetically and pleasantly to increase customer satisfaction and loyalty.
• Consistency : Ensure customers receive consistent treatment by following documented procedures.
• Telephone Etiquette : Conduct courteous and prompt telephone transactions.
• Quotation Expert : Utilize a consistent quotation process for sales.
• Follow-Up Specialist : Contact customers regularly to promote additional sales and satisfaction.
• Cost Communicator : Determine costs and completion dates, and communicate expected repair times to customers.
• Efficiency Analyzer : Analyze progress to maximize efficiency and maintain high-quality repairs.
• Resource Utilizer : Delegate jobs to technicians appropriately, considering skill levels and resources.
• Parts Expert : Ascertain correct part numbers on repair orders and assist the parts department as needed.
• Accurate Diagnostician : Diagnose problems accurately and describe them correctly on repair orders.
• Service Department Collaborator : Work with the Service Manager to maintain an effective and proficient Service Department.
• Technician Support : Assist technicians if they have trouble completing service work.
• Estimator : Produce accurate estimates for repairs.
• Cashier : Provide cashier transactions when needed.
• Warranty Pro : Adhere to procedures for timely and proficient handling of warranty items.
• System Proficiency : Become familiar and proficient with all phases of the computer system needed for parts and service management.
• Repair Order Specialist : Start and finalize repair orders for warranty, customer-paid, and internal repairs.
• Supplementary Sales : Notify customers of service specials or additional needed work.
• Prompt Notifier : Notify customers promptly about any delays, changes, or additional required work.
• Repeat Repair Attention : Give special attention to repeat repairs to ensure issues are corrected.
• Realistic Commitment : Do not make commitments that cannot be met and communicate with customers to keep expectations appropriate.

Join Our Team!

If you’re ready to bring your A-game, love making customers smile, and want to be part of a fantastic team, apply now and let’s drive success together!