Field Service Technician

Job Description

Konica Minolta currently has an exciting opportunity for a Field Service Technician !

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Get Hired, Get PAID!

Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on first paycheck following start date and additional $500 increments paid at 3 months and 6 months! *(Employee must hit 3 months and 6 months of hire to receive additional pay-outs)

Responsibilities

• Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break / fix, installation, removal and customer call assistance.
• Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction.
• Successful completion of training classes and effective servicing of those products; requests assistance when necessary to meet customer demands and for reoccurring issues.
• Develops territory and inventory management skills with assistance to provide cost effective service to our customers.
• Follows proper call handling procedures while maintaining the minimum call per day average.
• Shows measurable progress in technical abilities, troubleshooting techniques and productivity.
• Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.
• Maintains and manages tool kit, supplies, and accurate inventory for assigned territory.
• Responsible for maintaining a "trunk stock" inventory with a value over and above $1000.
• Maintains effective relationships with customer and fellow employees.
• Provides sales support as required (i.e. advising sales on problems accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Must follow the policies and procedures set forth by Konica Minolta.

Qualifications

• Minimum of High School diploma or GED required, Technical School training preferred.
• 0-2 years experience related to technical / repair of business equipment.
• Certified in A+ or equivalent training required.
• Working knowledge of computer systems such as Microsoft, Apple and common network problems.
• Must possess electrical / mechanical aptitude.
• Must have reliable transportation and a valid driver's license.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must be able to travel locally on a daily basis to various customer sites.
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Ability to work independently at a customer site.
• Must work well with customers and exhibit professional appearance and demeanor at all times.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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