Manager, Operations Services

job description

What This Position is All About

Reporting to the Assistant General Manager of Operations, the Manager, Operations Services is responsible for effectively operating the Beverly Hill’s Terrace restaurant, valet services for the building, and the Store’s Specialized Operations team.

These areas consist of critical services which are essential to the client experience as well as to the operations of Saks Fifth Avenue’s jewelry business.

The Manager, Operations Services will work in a cross-functional environment, must be team-oriented, have strong people and leadership skills and be comfortable with building relationships through an operations lens.

The role will oversee a functioning and fully operational kitchen that adheres to the highest safety and quality standards.

The role assists the store Assistant General Manager, Operation in achieving shortage and financial goals related to the operation of these functional areas.

The Manager, Operations Services works in partnership with their leader and the business to develop and communicate policy, procedure and ongoing training of store associates in specialized operations.

Other areas of responsibility include elevating the services provided to discerning clients, coordinating in arranging movement of high value shipments, vendor and client support of the jewelry business;

support and training for Associates, and supporting the daily execution of all specialized operational tasks.This individual will be innovative, flexible and nimble in their approach to achieving organizational objectives.

Who You Are :

• You get things done by engaging in high-level teamwork and flexing your interpersonal skills
• Drives positive outcomes through objectives and measures
• An inspirational leader who can problem-solve and manage effectively
• You are naturally intuitive, analytical, and creative
• Possess a mix of creative and strategic abilities
• You possess a positive, solution-oriented, and customer-focused mindset
• You have a strong attention to detail and ability to remain extremely organized
• You thrive in a fast-paced environment with the flexibility to adapt to change
• Have an eye for detail, often going above and beyond your goals to meet and exceed deadlines with a focus on accuracy
• Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, disruptive
• Can inspire others with your recommendations, build trust quickly and can gain cooperation with little disruption

You Also Have :

• A preferred minimum of 3 years of relevant work experience in operations
• Proficiency in computer skills with various applications including Microsoft Excel.
• Collaborative team player with effective written and oral communication skills - should be able to work with peers across multiple business verticals
• Strong analytical and problem solving skills with the ability to manage multiple projects and adhere to deadlines
• Ability to effectively train small and large groups
• Available to work a flexible schedule that includes nights, weekends, and holidays
• Flexibility to travel as needed

As The Manager, Operations Services, You Will :

• Handle client inquiries in a prompt, professional and courteous manner while working to provide a resolution with every inquiry
• Provide best in class service and dining experiences for all clients.
• Oversee that standards are aligned across all employees; including, following food storage procedures according to the California Health Department standards
• Ensure safe working practices are in place, documenting accidents / incidents in a timely manner and be alert to potential safety issues
• Ensure valet services are fully functional and staffed according to business needs
• Develops and leads training modules to ensure all SOA processes and procedures are followed, developing SOA Supervisor / Lead talent
• Train & inspect SOA functions are being executed to standard policy and hold Supervisor & team accountable for results
• Focus on achieving and exceeding an exceptional client experience by creating and developing excellent client relationships
• Following up on reporting, outstanding invoices, and escalated issues to resolve
• Ability to drive profitability through execution of SOA KPIs
• Strong with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
• Ad hoc responsibilities as needed

Your Life and Career at SFA :

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work / life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Salary and Other Compensation :

The starting salary for this position is between $89,893.77 112,367.22 annually . Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

This position is also eligible for bonus.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).