- Onsite End user support based on tickets received in ITSM tools.
- Provisioning of onboarding new users with all required access and configured hardware
- Support remote users with their request and incident and configure and ship the hardware assets.
- Roles & Responsibilities
- Onsite End user support based on tickets received in ITSM tools.
- Provisioning of onboarding new users with all required access and configured hardware
- Support remote users with their request and incident and configure and ship the hardware assets.
- Perform remote troubleshooting for users working remotely.
- Install and configure end points assets for provisioning.
- Support printer issues across the campus
- Providing desk side assistance based on user request.
- Providing white glove support for executives
- Manage the hardware repairs and inventory management.
- Manage data cleanup before disposal of assets.
- Co-ordinate with disposal company for assets disposals.
- Provide smart hand support for Network and server devices.
- Should be able to travel (Drive down) to remote locations when necessary.
- Provide support for conferencing solutions and events.
- Co-ordination with multiple stake holders / Third party Vendors for break-fix.
- Flexibility to work in shifts for 24x7 support.
- Must be able to lead the critical outage calls.
- Create the Standard Operating Procedure and update the
- Install, test, and certify operating system service packs, hot fixes, patches and / or upgrades.
Linux Desktop Support Engineer (Remote - Americas)
The role of a Linux Desktop Support Engineer at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. Linux and Customer Success to build a career with Canonical and support the technical needs of cu...
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Onsite End user support based on tickets received in ITSM tools. Support remote users with their request and incident and configure and ship the hardware assets. Onsite End user support based on tickets received in ITSM tools. Support remote users with their request and incident and configure and sh...
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Specifically, as the Azure Virtual Desktop Support Engineer, you will have the opportunity to: Become the primary support personnel to support and administer the agencies, Azure Virtual Desktop, AVD environment. By joining CHIA as the Azure Virtual Desktop Support Engineer, you'll become emersed int...
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