Housekeeping Supervisor

Pinnacle hotel Management
West Palm Beach, FL, US
Full-time

Job Description Summary

Housekeeping Supervisor

Job Description

JOB OVERVIEW :

Supervise and inspect the work of assigned room and / or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES :

  • Assist with scheduling and room assignments to ensure proper coverage.
  • Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
  • Inspect all assigned areas to ensure furnishings, guest rooms / suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.

Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

  • Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses and minimize waste within all areas of housekeeping.
  • Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
  • Report, turn in, and / or log all lost and found items according to established procedures.
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned.
  • 30+ days ago
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