Customer Service Specialist

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders.

You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies.

You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

If you think you are the right match for the following opportunity, apply after reading the complete description.

Responsibilities

• Make accurate modifications to consumer policies depending on the information supplied
• Verify new customers' coverage and present policyholders with proof of insurance paperwork
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed

Qualifications

• Position requires a high school diploma or GED equivalent
• Knowledge of insurance products and policy schedules is preferred
• Must have knowledge of Microsoft Office and customer relationship management software
• Prior work in a customer-facing position or customer service role is required
• Excellent active listening, interpersonal, and communication skills

Compensation

$16 - $18 hourly

About Soul Dental

Soul Dental is a contemporary, energetic, and growing company co-founded by two female friends. Our mission is to consistently provide exceptional customer service with high-quality dental care that is affordable for the majority of the public with PPO Insurance.

We provide multi-specialty services so that it is convenient for our patients and offers a wonderful learning opportunity for our Doctors.

With music playing in the background and a surrounding atmosphere with the latest technology, Soul Dental is truly a wonderful team environment where everyone can learn and grow.

J-18808-Ljbffr