Responsibilities :
- Manages PCG’s converged communications infrastructure through day-to-day hands-on tasks
- Maintains office networks, including diagnostic / troubleshooting any network-related issues using automatic and manual monitoring
- Prioritizes and escalates issues to PCG level 2 and 3 support as defined in governing procedures
- Performs periodic architecture reviews and updates
- Documents all network and voice configurations
- Follows best practice ITIL process, seeking continuous improvement of systems and processes. Act proactively to identify areas for improvement
- Travels up to 25% related to PCG office deployments, moves, and expansions
- Records and tracks support incidents and requests. Escalate if necessary, and ensure that all decisions and actions taken, through to the final resolution have been captured
- Tests fixes to ensure that problems have been adequately resolved.
- Provides training to department staff members as the office team grows.
- Reviews IT vendors’ proposals and invoices to ensure that contracted services are being delivered and managed in the most cost-effective manner possible.
- Researches and recommends software, hardware, and tools to meet business objectives
- Assists less experienced peers.
- Design and implement secure, scalable, and highly available network solutions across a hybrid, multi-cloud environment
- Skills to automate infrastructure deployments across multiple data centers and cloud platforms such as Azure and AWS
- Participate in on-call rotations
- All duties as assigned.
Qualifications : Required Skills :
Required Skills :
- Experience with AWS, Azure networking, and security services
- Experience with network industry enterprise network products
- Experience with the necessary technology
- Ability to learn new technologies without formal training
- Highly self-motivated and directed with keen attention to detail
- Proven analytical and problem-solving skills
- Strong documentation skills
- Fluency in English, both spoken and written
- Strong proficiency in using and administering network and application monitoring
- Ability to work off-hours or be on-call if required by management.
Education :
4-year degree or an equivalent combination of education, technical certifications, and experience
Experience :
- 4-6 years of experience as a network engineer working in Azure or AWS environments.
- 4-6 Years of experience as a network infrastructure engineer to manage Fortinet, Switches, MPLS circuit, Net bond, Express-route, WAF, Shield, Front door, Gateways, F5, Load balancer, VPN solutions
- Knowledge of compliance standards and frameworks : ITIL, SOC1, SOC2, NIST, ISO 27001
- Handles complex issues and problems and refers only the most complex issues to higher-level staff.
- Possesses comprehensive knowledge of the subject matter.
Certification :
- Cisco, Avaya, or other Converged Communications preferred
- F5 LTM / GTM / APM
- AWS / Azure Associate / Professional level
- Network industry level CCNA / CCNP
- IT Infrastructure Library (ITIL) v.3
Supervisory Responsibility :
- Typically reports to a department head or manager.
- Provides leadership, coaching, and / or mentoring to a subordinate group.
- Performs work under minimal supervision
8 days ago