Bilingual (English / Cantonese / Mandarin) Service Account Manager Associate - New York, NY

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers.

At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Cantonese and Mandarin , we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care.

The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable.

Ready to make a difference? Join us and start doing your life’s best work.SM

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 9 : 00 am - 5 : 30 pm EST.

It may be necessary, given the business need, to work occasional overtime. Our office is located at 35 East Broadway New York, NY.

We offer 2 weeks of paid introductory training and then continuous on the job training. The hours during training will be 9 : 00 am - 5 : 30 pm EST from Monday - Friday.

Training will be conducted onsite.

Primary Responsibilities :

• Customer Services responsibilities- Full M&R and DSNP trainings
• Provide in person Member services to both M&R and DSNP members with their languages (Fuzhouese, Cantonese / Mandarin) at retail store, services including but not limited to

BenefitsPolicies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc )Claim / billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed)Fulfills material requests for MembersTranslations (company letters, as interpreter to work with other vendors)Asist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members

• Member Services Quality Programs Supports
• Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating

Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects)Support House Call program / activities at retail sitesAttend in person MES event and assist on Q&A sessionsArrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc)As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan’s star rating Attend community activities to promote retails

• Medicare Growth
• Medicare Sales and Enrollment Supports

Must obtain Health license and Complete Medicare certification to support enrollmentEncourage Member referral program after servicingIntroduce plans to Members and Prospects for conversions and new enrollmentsNeed to handle Member conversion applications process and sign-up Medicare prospects as sales back upPromote sales related seminars and events at retails

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• High School Diploma / GED OR equivalent years of experience
• Must be 18+ years of age OR older
• 3+ years of customer service experience with analyzing and solving customer problems
• Experience with Windows based programs including Microsoft Word, Microsof Excel, Microsof Power Point and Microsof Outlook
• Bilingual fluency in Cantonese and Mandarin
• Ability to travel to local retail as needed

Ability to work between the hours of 9 : 00 AM - 5 : 30 PM EST including the flexibility to work occasional overtime based on business need

Preferred :

• Bilingual (English / Fuzhouese)
• Healthcare Industry experience

New York Residents Only : The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED