Customer Service Rep

Job Title : Customer Service Rep

Job Description :

Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to LANXESS customers on time and without problems.

This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.

Coordinates shipping and delivery between customers and plants. This requires knowledge of LANXESS logistics procedures, transportation methods, and regulations.

Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals.

Submits price requests with zero errors.

Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.

Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with LANXESS transportation / warehousing lead times and meet with customers delivery requirements.

May include discussions with management and / or sales to review changes in customers demands or deviations of requirements.

Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory.

Enters SCAR / CAR as required for internal and external supplier non-compliance issues.

Develops strong working relationships with external customers.

Skills / Experience :

BS degree in Business, Logistics, or Supply Chain with years related experience preferred. Equivalent business or industry experience will be considered.

Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager / sales team / customer is desirable.

The position requires strong organizational, communication and time management skills. Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.

Ability to quickly grasp general business and market information as well as related technical information regarding Lanxess products to serve as a department resource.

International logistics operations experience and knowledge of export compliance regulations are a plus.