Customer Support Specialist

At Lavish Home Décor we believe that yourhome should be a reflection of your personality which is why weoffer a wide range of luxury home furnishings.

From sleek andmodern pieces to timeless classics we have something to suit everytaste.

As an authorized dealer of HunterDouglas window coverings we can help control home light with style.Our range includes everything from elegant drapes to practicalblinds all variety of fabrics textures and colors.

But we're more than just a furniture store. Ourteam of experienced interior designers is always on hand to helpclients bring their vision to life.

Whether they're lookingto refresh a single room or redesign entire home we can guide youthrough the process from initial concept to finalinstallation.

Responsibilities :

• Managing order processing for customers using proprietaryorderentry systems.
• Work with customers salesreps and sales management over the phone and email.
• Handle incoming calls and emails from customersaddressing their queries providing product information andresolving issues promptly.
• Strongorganizational and time management abilities with the capacity tohandle multiple tasks and prioritize effectively.
• Work with our technical support and collection personnelto expedite orders and resolve customer problems.
• Process purchase orders and order restock ofinventory.
• Ensure timely and accurate orderprocessing.
• Maintain relationships gatherfeedback and follow up with customers to ensure customersatisfaction.
• Answer pricing and productinquiries.
• Execute contract maintenance andinform customers of pricing contract changes
• Other duties as assigned

Requirements :

• Excellent telephone skills and the ability to handlemultiple daily telephone calls in a positive manner
• Microsoft Office including; Word Excel and Outlookpreferred.
• Great follow up skills excellentverbal and written communication skills
• Ability to write legibly with correct spelling grammarand punctuation
• Selfstarter.
• Effective working in teams to achieve thedepartment's objectives
• Ability toanalyze situations and resolve problems (i.e. consolidate shipmentsfrom various suppliers and ensure documentation for export iscorrect)

Benefits :

• $25 $45an hour
• Medical Dental and Visionofferings
• Weekly Direct Deposit
• Paid Holidays and Personal Time Off
• 401(k) with match
• Voluntary Life andAD&D Short / Long Term Disability plus other voluntarycoverages
• PrePaid Legal and EmployeeAssistance Programs
30+ days ago