Senior Operations Manager

Who We are :

So, you’ve heard about being #addedtocart

At Cart.com, our mantra is Be Brand Obsessed . Why? Because we know that our lives are shaped by the brands we interact with daily.

As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers.

We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.

Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online.

With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience.

It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love getting their great products into the hands of amazing customers.

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space.

Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.

Cart.com is building a community that is committed to living out these 6 core values :

• WE ARE OBSESSED WITH BRANDS : We live for brands and are fanatical about their success.
• WE THINK BEYOND THE BOX : We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
• WE DON'T GIVE UP : No one expected this to be easy. We are resilient we dig in and keep going.
• WE SPEAK UP : Every person here has an obligation to question norms, voice concerns, and offer their perspective.
• WE WORK TOGETHER : We work with integrity and respect, ask for help, and extend the same help to others.
• WE ARE HUMAN : Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

This position is open to applicants or individuals who are located in or willing to move to Greater Phoenix, AZ area.

The Role :

The Site Leader is a key leadership role in our growing fulfillment organization supporting the growth of our business. This position will oversee supervisor(s) and hourly team members as well as interacting daily with key company leadership overseeing one of our fulfillment centers.

We view this as an exciting new opportunity for a true results-oriented, creative, motivational leader and who will oversee the facility.

What You’ll Do :

The Site Leader will be responsible for all aspects of the following departments within the fulfillment center (FC) :

• Effective and prompt communication of key issues to regional leadership, internal customer service managers / representatives as well as other fulfillment centers within the network to ensure best practices are adhered to and shared.
• Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversite of key performance indicators and ability to motivate and improve site performance.
• Ensuring that all team members are appropriately trained in our warehouse management system and follow all SOP’s, achieve UPH targets and operate as a cohesive unit.
• Development of weekly plans incorporating, UPH analysis and capacity requirements.
• Effectively engage with the hourly workforce attending to and addressing their concerns.
• Support the company’s growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.
• Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.
• Mentoring and development of your team to ensure the best possible performance, career development, and job satisfaction.

Who You Are :

• Customer Centric. Places the activities that will lead to great customer satisfaction first and foremost in everything you do.
• Proven leader. Ability to build a team. Capable of motivating, training, and leading your team into performing at extraordinary levels.
• Must be able to utilize data to support decisions and drive success in your responsible areas.

What you've done :

• 8+ years progressive operational and managerial experience in a fulfillment center or similar logistics distribution environment.
• 4+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels.
• 1+ yrs of Site leader experience in which you held full P&L responsibility of your own site.
• Experience in a direct to consumer, as well as business to business pick and pack environment
• Must be able to utilize data to support decisions and drive success in your responsible areas
• High School diploma or GED

Physical Demands :

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
• Able to maintain attention and concentration for extended periods of time
• Able to work overtime as needed to maintain a successful FC

Top candidates will also have :

• Understanding of basic facility / maintenance needs, HR / people functions, and driving safety performance
• Ability to use moderate level Excel formulas and pivot tables to populate and analyze data to help with day-to-day operations.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.