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Automotive Warranty Administrator

GRUBBS INFINITI
Grapevine, TX,
Full-time

Grubbs Infiniti in Grapevine is seeking an experienced Warranty Administrator. The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

Responsibilities :

  • Adhere to all manufacturer's and after-market warranty company’s policies and procedures
  • Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
  • Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Communicate with Service advisors, Service Director, and Technicians to ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
  • Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
  • Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion / delivery
  • Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
  • Maintain a record of all claims submitted, returner / rejected, or paid and their current status and review with the Service Director daily
  • Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
  • Strong organizational skills and attention to detail are a must
  • Two years previous automotive / administrative work preferred
  • Work with shop foreman, lead technicians, service advisors, and service director to effectively discuss warranty claims
  • 30+ days ago
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