Grubbs Infiniti in Grapevine is seeking an experienced Warranty Administrator. The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
Responsibilities :
- Adhere to all manufacturer's and after-market warranty company’s policies and procedures
- Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
- Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Communicate with Service advisors, Service Director, and Technicians to ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
- Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
- Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion / delivery
- Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
- Maintain a record of all claims submitted, returner / rejected, or paid and their current status and review with the Service Director daily
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
- Strong organizational skills and attention to detail are a must
- Two years previous automotive / administrative work preferred
- Work with shop foreman, lead technicians, service advisors, and service director to effectively discuss warranty claims
Automotive Warranty Administrator
The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue. Grubbs Infiniti in Grapevine is seeking an experienced Warranty Administrator. Establish and maintain ...
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