Job Description
Job Description
An exciting customer service role is available at our prestigious property! We are seeking a candidate who can efficiently, courteously, and professionally assist guests with all Front Desk-related functions.
Our primary goal is to maintain the high standards of service and hospitality that define the Courtyard by Marriott experience.
Ideal candidates will train in all three shifts, are dependable, be excellent problem-solvers, and enjoy working with a team while following tasks set forth for front desk personnel.
Compensation : $14 - $15 hourly
$14 - $15 hourly
Responsibilities :
- Proporcionar hospitalidad personalizada a los huéspedes en todas las etapas de su estadía
- Manejar de manera rápida y efectiva quejas y solicitudes de los huéspedes
- Registrar a los huéspedes de manera eficiente y amigable
- Registrar los cargos de los huéspedes, calcular las cuentas de los huéspedes, cobrar el pago y hacer cambio para los huéspedes del hotel siguiendo todos los procedimientos de manejo de efectivo requeridos por Marriott
- Manejar el correo y los mensajes de los huéspedes según los procedimientos establecidos
- Conocer muy bien el programa de lealtad Marriott Bonvoy, alentar a los huéspedes a inscribirse y ayudar con ello
- Desarrollar un conocimiento detallado del personal del hotel, ubicaciones de habitaciones, tarifas de habitaciones, comodidades y estrategias de venta
- Contestar el conmutador telefónico de acuerdo con los estándares de etiqueta telefónica adecuada
- Bloquear habitaciones y manejar solicitudes especiales
- Monitorear la disponibilidad de habitaciones
- Manejar las cajas de seguridad utilizadas por los huéspedes según los procedimientos establecidos
- Mantener el vestíbulo y el área del mostrador limpios y presentables
- Tener un conocimiento detallado de los procedimientos de emergencia y seguridad
- Ofrecer y manejar correctamente las solicitudes de llamadas de despertador
- Saber cómo limpiar las habitaciones de los huéspedes según los estándares
- Limpiar el vestíbulo, la sala de reuniones, la sala de máquinas expendedoras y el área de la oficina trasera según las Responsabilidades diarias de limpieza del Representante de Servicio al Cliente
- Realizar tareas de inicio y fin de turno; hacer depósitos de efectivo
- Asegurarse de que todas las tarjetas de crédito, efectivo y fondo de cambio estén equilibrados durante cada turno
- Informar a la gerencia sobre cualquier queja o problema relacionado con los huéspedes o los sistemas
- Comunicarse con el personal entrante y la gerencia registrando información pertinente en el libro de pases
- Mantener informado al personal de mantenimiento sobre todas las necesidades de mantenimiento
- Debe llevar el uniforme adecuado en todo momento de acuerdo con los Estándares de Apariencia
- Practicar normas de seguridad en todo momento
- Los empleados deben cumplir con todas las reglas de trabajo, procedimientos y políticas establecidas por la empresa, incluidas, entre otras, las contenidas en el manual del empleado
- Realizar otras tareas asignadas, para las cuales el empleado sea capaz
Qualifications :
- Salesforce and FOSSE experience is a plus
- Good computer skills and problem-solving are necessary
- Strong communication skills, written, and spoken
- Must be able to move luggage and / or packages up to 40 lbs
About Company
Encore Enterprises is an equal opportunity employer with great benefits and a rapidly growing portfolio. To learn more about Encore Enterprises please visit encore.bz
Hotel Front Desk Service Representative
An exciting customer service role is available at our prestigious property! We are seeking a candidate who can efficiently, courteously, and professionally assist guests with all Front Desk-related functions. Ideal candidates will train in all three shifts, are dependable, be excellent problem-solve...
Front Desk Representative
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. As a member of our team, you...
Front Desk Clerk
To provide the highest level of service possible to our guests by following standards for professional, aggressive hospitality. Responsible for checking guests into and out of the hotel. ...
Hotel Front Desk Agent
Hampton Inn Mobile East Bay Daphne is searching for a motivated Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. Hotel Guest Service Agent, Front Desk Clerk,...
Hiring Night Auditor/Front Desk Associate - NEW AVID Candlewood Hotel
Night Auditor/Front Desk Associate. Night Auditor/Front Desk Associate. In addition to excellent customer service skills, a background in the hotel or hospitality industry is necessary for success. Generate detailed reports summarizing the hotel's financial activity during the night shift. ...
Front Desk Clerk - Part Time
As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment ...
Hiring Night Auditor/Front Desk Associate - NEW AVID Candlewood Hotel
Night Auditor/Front Desk Associate. Night Auditor/Front Desk Associate. In addition to excellent customer service skills, a background in the hotel or hospitality industry is necessary for success. Generate detailed reports summarizing the hotel's financial activity during the night shift. ...
Front Desk Agent
Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations. Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belong...
Front Desk Supervisor
Bring into effect the superior product and service expected for our guests in accordance with policies and procedures adopted by the Hotel. Prompt and courteous delivery of all services, maintain positive image through all areas of guest contact and through cleanliness of guest areas. ...
$14/hour | Receptionist | Professional Growth!
Front desk and medical experience is preferred.Greet and direct customers or visitors that come into the office.Answer and direct incoming phone calls.Handle mail or courier services.Schedule appointments or meeting rooms.Assist with filing or other administrative support work.Ability to work indepe...