Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields.
We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.
We are looking for a Client Services Specialist responsible for the specific duties listed below.
Your specific duties will include :
- Heavy interaction with the Company's clients and vendors.
- Answer incoming calls to take requests, answer inquiries and questions, handle issues, troubleshoot problems, and provide information, and then document all call information in the CRM system according to standard operating procedures.
- Responsible for making outbound calls to clients and vendors to collect information, solve problems, and follow up on services.
- Manage own CRM system queue.
- Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution.
- Heavy email and phone communication with clients and vendors, including corporate-level interactions.
Specific qualifications for the position include :
- Prior work experience in a or client support role in a professional call center environment.
- Clear written and verbal communication skills.
- Superior customer service & relationship-building skills.
- High School diploma or equivalent.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.
Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail [email protected] or call 972.514.1515.
Client Services Specialist
Responsible for making outbound calls to clients and vendors to collect information, solve problems, and follow up on services. Heavy interaction with the Company's clients and vendors. Heavy email and phone communication with clients and vendors, including corporate-level interactions. Prior work e...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Client Support Specialist
We are seeking a talented and motivated individual to join our corporate team at Feng Cha as a Client Support Specialist. In this role, you will be responsible for providing exceptional support to our franchisees in their initial store setup, franchise compliance, and ongoing operation to ensure the...
Personal Insurance Account Manager
A company is looking for a Personal Insurance Account Manager (Remote E. ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Bilingual Customer Service & Loan Specialist 387
The role directly supports the Customer Service Team Lead in managing incoming calls from customers applying for or requesting information regarding a consumer installment loan, all the while providing superior customer service. Are you outgoing, reliable, and customer service driven? If so, we woul...
Account Manager - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Entry Level Account Manager
Facilitate the growth of our customer accounts with other Entry Level Account Managers by hitting all KPI’s on a daily and weekly basis. We are looking for our next Entry Level Account Manager to join our rapidly expanding Customer Service and Sales Team in the Dallas area! We are seeking a go...
Receptionist - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...