Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields.
We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.
We are looking for a Client Services Specialist responsible for the specific duties listed below.
Your specific duties will include :
- Heavy interaction with the Company's clients and vendors.
- Answer incoming calls to take requests, answer inquiries and questions, handle issues, troubleshoot problems, and provide information, and then document all call information in the CRM system according to standard operating procedures.
- Responsible for making outbound calls to clients and vendors to collect information, solve problems, and follow up on services.
- Manage own CRM system queue.
- Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution.
- Heavy email and phone communication with clients and vendors, including corporate-level interactions.
Specific qualifications for the position include :
- Prior work experience in a or client support role in a professional call center environment.
- Clear written and verbal communication skills.
- Superior customer service & relationship-building skills.
- High School diploma or equivalent.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.
Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail [email protected] or call 972.514.1515.
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