The Patient Service Coordinator (PSC) is responsible for facilitating care coordination of all patients in their caseload by placing / scheduling caregiver assignment and ensuring visit confirmation.
The PSC will always provide all patients and their families with exceptional customer service.
Responsibilities :
- Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers.
- Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match
- Cases must be staffed for the following day, before logging off
- Maintain scheduling records, including visit confirmation using HHA exchange and / or Salesforce.
- Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments
- Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (No less than 24 hours).
- Document all calls into the appropriate systems and follow proper telephone follow-up procedures
- Work closely with clinical team and convey reported change in condition or any inquiry requiring clinical direction.
- Work closely with HR team by assisting in recruitment of ancillary / paraprofessional personnel by providing caregiver-need information.
- Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures.
- Adhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC etc.).
- Communicates with Contract case manager / scheduler timely of any changes, missed visits and client’s concerns.
- Maintain patient and employee schedules in HHA exchange and Salesforce or any other electronic or manual scheduling system as determined by management.
- Participate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as needed.
- All referrals are accepted for care unless the proper authorization for denial has been received by DPS / Administrator.
Skills :
- HOME CARE : (Preferred)
- Spanish Speaking (Preferred)
- The ability to work independently and within a team.
- Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized
- Optimistic, energetic, outgoing with great energy.
- Strong interpersonal communication skills - with internal and external clients
- Excellent customer service, having empathy and patience in working for the elderly population
Benefits :
- Health Insurance, Dental & Vision Insurance
- Flexible Spending Account
- PTO (Vacation, Sick and Personal Time Off)
- Employee Discount Program
- Paid Holidays and Lunch Break
Location : In Office
Job Type : Full-time
Pay : $20.00 - $25.00 per hour
Benefits :
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule :
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
EVO Care Group embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.
Patient Care Coordinator/MA
Patient Communication: Ensure prompt and efficient handling of patient phone calls, including scheduling, appointment confirmations, office inquiries, and triaging calls appropriately. This includes assisting with patient documentation, organizing and preparing medical records, and facilitating the ...
Patient Care Coordinator
Patient Care Coordinator / Medical Receptionist Qualifications:. Patient Care Coordinator / Medical Receptionist Responsibilities:. As a Patient Care Coordinator / Medical Receptionist, you are our brand ambassador!. Patient Care Coordinator / Medical Receptionist Benefits:. ...
Patient Services Coordinator
The Patient Service Coordinator (PSC) is responsible for facilitating care coordination of all patients in their caseload by placing/scheduling caregiver assignment and ensuring visit confirmation. Initiate intake process, including development of a patient profile with aim to identify, understand a...
Coordinator - Patient Global Services
To cover Arabic Speaking Patients in terms of both Case coordination/ Medical interpretation. ...
Patient Services Representative - Rock Hill, NY
Patient Representative, Patient Registration form, and Family Information form where applicable and obtains signatures as required Provides and explains the Authorization to Release Health Information to patient at their request Determines balances due including past balance, co-payments, co-insuran...
Care Coordinator Supervisor
The Care Coordinator Supervisor provides regular supervision to a team of up to 7 Care Coordinators (CC), individually and as a group. Oversee Care Coordinators' cases and care management activities. The Health Connections Care Management Program assists families with ensuring eligible children rece...
Registered Nurse (RN) - Clinical Nurse Coordinator - $48-63 per hour
Davita Kidney Care is seeking a Registered Nurse (RN) Clinical Nurse Coordinator for a nursing job in Queens, New York. Do you desire to deliver care in an empathetic, compassionate way - the way you'd want your own care to be?. Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER...
Care Coordinator (Brooklyn)
The Care Coordinator guides program enrollees and their caregivers through the health care system by assisting with access, developing relationships with service providers, and tracking interventions and outcomes. Through the creation of an Individual Plan of Care the Care Coordinator is able to:. O...
Patient Services Representative
The Patient Representative provides supportive calls to the patients and families at end of life, maintains patient experience data and communicates patient/family needs and concerns to the teams and Quality Review Coordinator. The Patient Representative plays an integral role in improving the patie...
Law Firm Receptionist
Job Announcement: Receptionist Recruitment. We are looking for a professional and client-focused Receptionist to join our team. Experience: Minimum of 1 year in a receptionist, customer service, or office administrative role. For the email subject line, please include “NY Receptionist – [Your Name o...