Patient Services Coordinator

The Patient Service Coordinator (PSC) is responsible for facilitating care coordination of all patients in their caseload by placing / scheduling caregiver assignment and ensuring visit confirmation.

The PSC will always provide all patients and their families with exceptional customer service.

Responsibilities :

• Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers.
• Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match
• Cases must be staffed for the following day, before logging off
• Maintain scheduling records, including visit confirmation using HHA exchange and / or Salesforce.
• Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments
• Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (No less than 24 hours).
• Document all calls into the appropriate systems and follow proper telephone follow-up procedures
• Work closely with clinical team and convey reported change in condition or any inquiry requiring clinical direction.
• Work closely with HR team by assisting in recruitment of ancillary / paraprofessional personnel by providing caregiver-need information.
• Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures.
• Adhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC etc.).
• Communicates with Contract case manager / scheduler timely of any changes, missed visits and client’s concerns.
• Maintain patient and employee schedules in HHA exchange and Salesforce or any other electronic or manual scheduling system as determined by management.
• Participate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as needed.
• All referrals are accepted for care unless the proper authorization for denial has been received by DPS / Administrator.

Skills :

• HOME CARE : (Preferred)
• Spanish Speaking (Preferred)
• The ability to work independently and within a team.
• Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized
• Optimistic, energetic, outgoing with great energy.
• Strong interpersonal communication skills - with internal and external clients
• Excellent customer service, having empathy and patience in working for the elderly population

Benefits :

• Health Insurance, Dental & Vision Insurance
• Flexible Spending Account
• PTO (Vacation, Sick and Personal Time Off)
• Employee Discount Program
• Paid Holidays and Lunch Break

Location : In Office

Job Type : Full-time

Pay : $20.00 - $25.00 per hour

Benefits :

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule :

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

EVO Care Group embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.