Associate Director of Operations

Address : 2100 E. Highland Ave., San Bernardino, California, United States - 92404

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions.

We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer :

• Competitive Wages
• Health / Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

To learn more about Advance America visit the Advance America Website .

Position Summary

Provide direction and accountability of assigned Divisions within the assigned area, in line with overall company strategy and goals.

This includes sales leadership, vision, direction, coaching and development of a divisional management team including Field Marketing Managers.

Monitor and manage performance, compliance, recruitment and hiring. Develop strategies to achieve financial, service, collections, and growth goals.

Job Responsibility

Operations : Communicate the Company’s vision and strategies to all team members. Establish and communicate goals and objectives.

• Manage financial goals. Use analytics to assess ways to improve financial position. Review operational standing of assigned divisions and branches to identify areas of opportunity for increased profit margin.
• Provide direction and guidance in all aspects of operations and sales leadership. Ensure that procedures outlining banking, collections, audits, and other company policies are followed daily and that standards are being met.

Ensure compliance with federal, state, and local law, as well as guide Divisional Directors in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.

Work with Real Estate to determine appropriate locations for branches and maintain the corporate appearance and maintenance requirements for each location.

Actively participate in analysis for future locations, relocation options and closures.

Provide Sales Leadership and Coaching to Team to include Divisional Directors, Field Marketing Managers and Branch Teams.

Marketing : Conduct competitive market analysis and develop strategies to increase total market share and active customer accounts.

Work with Field Marketing Managers and Corporate Marketing to maintain on-going marketing campaigns for the assigned Divisions within the assigned area and evaluate each division and branch tracking sheet to ensure effectiveness.

Leadership : Recognize and develop skills and abilities of the Divisional Directors of Operations (DDOs) in order to achieve objectives and provide effective leadership for each division.

Provide direction for approach and practices of employee management, such as recruiting, hiring, training, disciplining, evaluating and terminations.

• Provide Leadership on sales, coaching and development of team and overall profitability and growth.
• Routinely visit branches to assess quality of operations and team members.
• Collaborate with other peers and Executive Leaders to help build a healthy, strong, future-facing leadership team.

Compliance : Work with leadership to ensure that all federal, state, and local laws are followed. Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance.

Job Responsibilities Cont.

Education Required

College degree in business related field or equivalent experience.

Experience Required

5-10 years related experience.

Knowledge Required

Significant operational experience in a multi-site setting, with exemplary results solving customer and operational issues, as well as successful P&L management.

5-10 years of leadership experience, including sales leadership and managing other multi-unit leaders. Ability to coach and develop others, including seasoned leaders.

Ability to understand and ensure compliance with policies, procedures, and laws governing our industry / business and products.

Ability to develop and maintain business relationships at all levels of the organization, both internally and externally.

Strong working knowledge of Microsoft Word and Excel is required.

Physical Requirements

Standing / sitting for long periods of time; occasional lifting less than 10 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks and providing staffing coverage;

exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; ability to travel to be physically present at and complete the physical requirements.

Competencies

Better You, Better EveryoneGet Sh*t DoneLead with VisionShow Up to Coach UpEmbody IntegrityBuilding Effective TeamsSales ManagementCoaching And CounselingGo BoldObsess over CustomersCare.

Always.Be DecisiveOKRLeadership

Travel

Extensive travel; over 50%

Attire

Professional business attire or Advance America logo apparel (as required by company standards)

Other

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.