Service Advisor (Operations) 2024-2025

The DeKalb County School District is seeking an experienced and professional Service Advisor.

Salary Grade / Schedule : Unified

Salary Schedules :

The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements.

The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.

Title : Advisor, Service

Perform basic technical tasks to coordinate repair work orders, facilitate communication regarding mechanical issues and breakdowns, ensure compliance with state inspection requirements, and coordinate maintenance services.

Perform duties under moderate supervision as an intermediate-level individual contributor.

Essential Functions :

The following duties are representative for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Other duties may be required and assigned.

• Complete routine and sometimes more robust tasks as assigned in a timely manner.
• Coordinate fleet department operations, including scheduling vehicle repairs, maintaining work order systems, and dispatching mechanics to address issues with vehicles.
• Oversee the assignment of work orders to shop mechanics and provide necessary support to ensure efficient fleet operations.
• Maintain effective communication with drivers and staff through radio and telephone systems, addressing mechanical issues and coordinating special needs transportation.
• Organize fuel and tire orders for the fleet while managing inventory levels to meet operational demands.
• Update and maintain accurate vehicle records in the system, including adding new vehicles as required.
• Coordinate the transfer of buses between locations as needed, ensuring minimal disruption to services.
• Answer phone calls promptly for support and inquiries related to fleet operations, providing assistance where necessary.
• Operate two-way radio communications effectively when required for coordination of fleet activities.
• Follow established standard operating procedures and systems to accomplish tasks.
• Perform additional duties as assigned.

EDUCATION AND / OR EXPERIENCE :

Associate degree in Office Management, Records Management, or related field or high school diploma with some additional continuing education through a certification program with 3 6 years of related experience required.