At Adventure Subaru, we're proud to be considered a premier destination for new Subaru vehicles in Fayetteville.
We strive to train and retain all members of our team, and as we grow we're seeking qualified, enthusiastic individuals to join our team.
If you'd like to take the next step in your career, take a look at our openings and apply today!
FULL TIME
HOURS OF WORK : TUESDAY-SATURDAY-9 : 00AM-6 : 00PM
$17.00 per hour
What We Offer
- Paid vacation after 90 days
- Health insurance
- Vision and dental insurance
- Employee discounts on sales and service
- Paid training
- Community involvement
- Company book club
- Birthday lunch and Saturday lunches provided
- Quarterly dealership luncheons
The BDC Agent is responsible for providing outstanding customer service with problem solving skills and product knowledge from the beginning to the end to ensure we are exceeding the customer's expectations.
The agent is responsible for creating and maintaining business relationships with current and potential customers in order to drive business.
Responsibilities
Answer a high volume of incoming calls in a genuinely friendly and courteous manner
Prioritize customer needs to ensure highest degree of customer satisfaction
Provide great listening skills while being attentive to customer needs
Accurately enter new customer information into the system and verify existing customer information
Schedule service appointments accurately and efficiently
Contact customers by phone, email, and text until customer responds
Check email and chats frequently and respond to inquiries immediately
Maintain positive relationships with teammates, advisors, technicians, and management
Make outbound calls to generate service appointments
Troubleshoot problems and provide information on status of repairs
Log all customer comments and communicate customer concerns with teammates and BDC Team Leader
Arrive at work, take breaks and lunch, and depart work at the times designated by the Team Leader
Maintain a high level of personal grooming, hygiene and dress consistent with company policies
Report to management any situation or condition that jeopardizes the sagety, welfare, or integrity of the dealership, its employees, or customers
Mainatin a positive and enthusiasti attitude
Research required information suing available resources
Perform other duties assigned by the management
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.