Business Development Center Representative

At Adventure Subaru, we're proud to be considered a premier destination for new Subaru vehicles in Fayetteville.

We strive to train and retain all members of our team, and as we grow we're seeking qualified, enthusiastic individuals to join our team.

If you'd like to take the next step in your career, take a look at our openings and apply today!

FULL TIME

HOURS OF WORK : TUESDAY-SATURDAY-9 : 00AM-6 : 00PM

$17.00 per hour

What We Offer

• Paid vacation after 90 days
• Health insurance
• Vision and dental insurance
• Employee discounts on sales and service
• Paid training
• Community involvement
• Company book club
• Birthday lunch and Saturday lunches provided
• Quarterly dealership luncheons

The BDC Agent is responsible for providing outstanding customer service with problem solving skills and product knowledge from the beginning to the end to ensure we are exceeding the customer's expectations.

The agent is responsible for creating and maintaining business relationships with current and potential customers in order to drive business.

Responsibilities

Answer a high volume of incoming calls in a genuinely friendly and courteous manner

Prioritize customer needs to ensure highest degree of customer satisfaction

Provide great listening skills while being attentive to customer needs

Accurately enter new customer information into the system and verify existing customer information

Schedule service appointments accurately and efficiently

Contact customers by phone, email, and text until customer responds

Check email and chats frequently and respond to inquiries immediately

Maintain positive relationships with teammates, advisors, technicians, and management

Make outbound calls to generate service appointments

Troubleshoot problems and provide information on status of repairs

Log all customer comments and communicate customer concerns with teammates and BDC Team Leader

Arrive at work, take breaks and lunch, and depart work at the times designated by the Team Leader

Maintain a high level of personal grooming, hygiene and dress consistent with company policies

Report to management any situation or condition that jeopardizes the sagety, welfare, or integrity of the dealership, its employees, or customers

Mainatin a positive and enthusiasti attitude

Research required information suing available resources

Perform other duties assigned by the management

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.