Job Description
Job Description
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Chesterfield, MO, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations.
Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey.
As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Client Care Specialist job opening today! Responsibilities
- Handle patient scheduling, appointments, multi-phone line
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments; insurance verification
- Collect / open mail; distribute mail to proper areas / people
- Send benefits paperwork to billing companies
- Patient scheduling
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take copayments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling / patient arrival
Required Skills
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
- H.S. graduate or GED certificate
- Up-to-date DL and a dependable vehicle
- Excellent at handling details, communicating and multitasking
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