Operations Coordinator

Position Summary :

We are seeking an organized and proactive Operations Coordinator to join our team. This role will provide essential support to our operations and leadership teams by ensuring the smooth handling of tasks related to job mapping, CRM management, and reporting .

The ideal candidate will be detail-oriented, tech-savvy, and comfortable working in a fast-paced environment, with experience or familiarity in CRM systems, cloud-based call reporting, and VMS job platforms.

Key Responsibilities :

Job Mapping & VMS Job Management :

• Support Operations Specialists by gathering, mapping, and updating jobs.
• Pull job postings from JobRobtix and input them accurately into LaborEdge (CRM) .
• Ensure VMS jobs are tracked and updated consistently to meet operational timelines.

CRM Management :

• Assist with managing and maintaining the LaborEdge CRM to ensure data integrity and smooth operation.
• Input, update, and track job records, candidate details, and other essential data.
• Help troubleshoot CRM issues and provide input for optimizing workflows within the system.

Call Reporting and Monitoring :

• Pull call data reports from Cloud Call and compile insights for internal review.
• Collaborate with leadership to ensure call metrics align with business goals and KPIs.
• Provide detailed summaries and reports to track call volumes, agent activity, and operational trends.

Reporting & Administrative Support :

• Assist with generating reports as required by the President or other senior leadership.
• Maintain regular documentation of operations processes, ensuring reports are accurate and submitted on time.
• Support various operational initiatives as assigned by the leadership team.

Qualifications :

• Bachelor’s degree or equivalent work experience in operations, business, or related field.
• 1-3 years of experience in an administrative or operations support role.
• Proficiency with CRM platforms (e.g., LaborEdge, Salesforce) and basic reporting tools.
• Familiarity with JobRobtix , VMS systems , and Cloud Call platforms is a plus.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Skills :

• Ability to adapt to shifting priorities and work in a dynamic environment.
• Experience collaborating with cross-functional teams.
• Analytical mindset with the ability to interpret and present data effectively.

Compensation :

• Competitive salary, commensurate with experience
• Comprehensive benefits package (health, dental, 401k)
• Opportunities for growth and professional development

This role offers the opportunity to work closely with operations specialists and leadership, playing a key part in optimizing internal processes and contributing to business success.

If you are a problem-solver with a knack for managing data and workflows, we encourage you to apply.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity.

You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ( we, our, or Vaco ) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.