The Process Improvement Manager role is to lead process improvements and document current and best practices to drive efficiencies, quality and repeatability in the Digital Power Operations business.
ROLE AND RESPONSIBILITIES : General : Identifying the processes to be improved. Analyzing the current processes. Designing and testing the improved processes Implementing the improved processes.
Continuously monitoring and improving the processes. Specific : Review and analyze the performance of the PMO procedures and implement recommendations for improvements.
Upon realizing improvements to the PMO focus on end-to-end process improvements to streamline project delivery from order intake to closeout and drive improvements via systems to achieve improvement in cSAT Review existing digital tools for gaps and duplication of features.
Review the short and long-term plan for establishing and executing of operational processes based on PMO, Digital Power, or SE tools.
Review new storage location for PMO processes. Collaborate with Digital Tools Program Manager for the timing of process changes and adoption of new tools Review priorities based on the highest impacts on the PMO team.
Ensure compliance with the Customer Projects Process (CPP). Include lean process review for process efficiencies. Include review and implementation of PMO training and training materials.
Ensure implementation of processes based on the strategic guidance provided by the Process Owners (PMO Project Managers & Leadership).
Implement PMO operational process quality controls and verification for monitoring. compliance and effectiveness. Review for application of Key Performance Indicators (KPIs).
Skills / Experience for Success in the Role : 5+ years of Project Manager Experience. 5+ years of Program Manager experience delivering a variety of project scope, preferred Practical experience with processes and procedures in DP Operations Knowledge of best practices, and staying current on industry digital transformation tools Willing to fail fast and pivot to new methods as business growth dictates Proven leadership and communication skills (oral and written) Problem-solver with sound business understanding Works well with people and teams with the ability to influence and persuade team members to follow new processes & methods Organized / structured approach when analyzing systemic process issues root cause analysis.
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