Field Services Installation Courier

Responsibilities

Install Courier

• Responsible for transporting, Installing, programing, and maintaining IGT equipment
• Performs a variety of duties relating to delivery and pick-up of terminal and supplies at IGT facilities.
• Load and unload terminals and supplies for distribution.
• Complete necessary paperwork associated with transfers from warehouse.
• Unloads deliveries of supplies from various vendors.
• Verifies delivery receipts as needed for incoming / outgoing deliveries.
• Performs housekeeping duties in warehouse.
• Performs general maintenance duties as required.
• Performs additional duties and responsibilities as assigned.
• Manages and maintains assigned company inventories and assets (tools, vehicle, parts inventory, laptop)
• 75% travel between local IGT sites, 75+% operating vehicle.
• Comfortable and qualified to drive a 26’ truck with liftgate.
• Must be able to pass multiple in-depth background checks

Field Technician

• Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and / or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher / remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of electronics, repair, field, or related industry experience.
• Technical or I.T. related training or education is a plus. (preferred, not required)
• Knowledgeable in electronics, data communications, or related area of expertise. (preferred, not required)

Physical Requirements :

• Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods of time.
• Demonstrate dexterity when working with tools and work with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and / or; be exposed to inclement weather during some installations

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements) :

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits day one of being an IGT employee
• 12 paid holidays plus 2 floating holidays per year
• 3 weeks of paid vacation per year, prorated first year
• 401K with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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