Job Title : IT Service Technician
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Shift : Monday - Friday 7am - 4pm
Principal Duties and Responsibilities :
- IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
- Coordinates with Client End User on expectations and availability to conduct Managed Client Services
- Performs troubleshooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus / remote locations
- Identifies potential issues that could adversely impact End User experience and follows through on action steps
- Strives to meet all Client SLAs & Customer Satisfaction Goals
- Escalates to Desktop Support Site Lead on issues that impact a Client End User and / or entire operation at a given site
- When required, provides onsite shadowing to Program Field Service Team
- Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
- Basic installation and maintenance of technical products
- Follows predefined procedures and tasks in everyday activities
- Work is regularly reviewed by a more senior level technical specialist
Required Skills and Competencies :
- Minimum 1-3 years experience in servicing / deploying computer equipment
- At least one industry standard certification such as CompTIA A+, Net+, or Security+.
- Must have a proven customer service background
- Must have experience in a corporate environment
- Knowledgeable of Windows operating system environment
- Able to comprehend and follow verbal and written technical instructions and scripts
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
J-18808-Ljbffr
IT Support Tech - Renton
Escalates to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide. Coordinates with Client End User on expectations and availability t...
IT Support Specialist
Zendesk, Jira)Experience in an IT support role and working remotelyBasic knowledge of fundamental IT concepts (Networking, Hardware, SaaS)Familiarity with IT enterprise toolsets (e. A company is looking for an IT Support Specialist for remote work on the US West Coast. ...
IT Support Specialist Level 1
With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while cont...
Executive Support Specialist Company Hidden Technology Services Redmond, WA Non IT 1 Opening Po[...]
This role presents an exciting opportunity to provide critical support to high-level projects, collaborating closely with internal teams across various areas. Agility Partners is seeking an experienced Executive Support Specialist to fill a key role with a top-tier company in the greater Seattle are...
IT Support - Specialist.
Evaluates the IT architecture with regards to functional and technical requirements, follows compliance with architectural principles and watches development of relevant IT solutions and integrations . This company lives out its values, gives people the freedom to use their own initiative, and offer...
IT Management Support Specialist
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation...
Account Specialist (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility .We are ready to schedule interviews for this week.We're seeking someone who is great with people, building rel...
Maintenance Technician II
Creating a better way to live is the purpose that binds AvalonBay associates.At AvalonBay, every day is an opportunity to make a difference in someone's life.Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low ...
Maintenance Technician I
Our Community, Infinity Apartments has 248 units and is located in Seattle, WA.At Fairfield, we are proud to be a leader in the multifamily housing industry.We are passionate about creating exceptional and luxurious apartment living.Among the most experienced multifamily companies, Fairfield has dev...
WARN Bilingual Advocate
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest ...