Job Title : IT Service Technician
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Shift : Monday - Friday 7am - 4pm
Principal Duties and Responsibilities :
- IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
- Coordinates with Client End User on expectations and availability to conduct Managed Client Services
- Performs troubleshooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus / remote locations
- Identifies potential issues that could adversely impact End User experience and follows through on action steps
- Strives to meet all Client SLAs & Customer Satisfaction Goals
- Escalates to Desktop Support Site Lead on issues that impact a Client End User and / or entire operation at a given site
- When required, provides onsite shadowing to Program Field Service Team
- Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
- Basic installation and maintenance of technical products
- Follows predefined procedures and tasks in everyday activities
- Work is regularly reviewed by a more senior level technical specialist
Required Skills and Competencies :
- Minimum 1-3 years experience in servicing / deploying computer equipment
- At least one industry standard certification such as CompTIA A+, Net+, or Security+.
- Must have a proven customer service background
- Must have experience in a corporate environment
- Knowledgeable of Windows operating system environment
- Able to comprehend and follow verbal and written technical instructions and scripts
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
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