Position Purpose : An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store’s operation and performance.
The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.
Responsibilities : A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Lead’s responsibilities include :
- Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
- Creating a store environment members want to work in, and customers want to shop in.
- Operating a cash register and manning the store’s customer service counter.
- Directing all operations on the front end of the grocery store.
- Working directly with courtesy clerks and cashier / clerks, ensuring team professionalism, productivity and outstanding customer service.
- Observing and enforcing all store rules and company policies.
- Helping to select and train new team members.
- Serving as the leader of his / her department, and as such an excellent role model, coach, performance evaluator and trainer for his / her team.
- Ensuring compliance with all heath department and weights and measures department policies and requirements.
- Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
- Ensuring company safety guidelines are being followed by all team members.
- All other related duties as assigned.
Employees may occasionally experience the following physical demands for an extended period :
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Perks & Benefits
- Competitive compensation, paid weekly
- Retirement Benefits
- Medical, dental, and vision insurance for yourself and eligible dependents
- Tuition Reimbursement for qualified courses
- Scholarship opportunities for continued education
- Store discount programs (10% off household groceries)
- Fun work environment where you have the opportunity to nourish your community
Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.
For Internal Transfers / Promotion / Rehire Candidates :
- Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
- You may be asked to accept a part-time position if that is the only position available
- Rehires must be approved by an HRBP
Lead Customer Service Representative
Key Responsibilities:Monitor and oversee customer service department queue management to ensure compliance with client contract SLAsTrain and mentor team members, provide feedback on performance, and assist in distributing workResearch, analyze, resolve, and respond to internal and external inquirie...
Customer Service Representative - State Farm Agent Team Member
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career fo...
161 - Bashas' Customer Service Team Lead - Gilbert & Chandler Hts Blvd
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store’s operation and performance. A Customer Service Team Lead is a responsible, friendly person who can safely w...
Customer Service Representative - State Farm Agent Team Member
This position is focused on helping our current customers review their coverages and help customers realize their dreams. We're a close team, and beyond caring about our customers and their financial well being, we like working with nice people. The team here is super friendly and during the intervi...
173 - AJ's Fine Foods Bakery Clerk - Pima & Union Hills
Assisting all customers by providing information and excellent customer service. A Clerk is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. Our Clerks will be responsible for executing a wide variety of tasks throughout the store...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Kelly Ross - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peopl...
090 - AJ's Fine Foods Produce Clerk - Lone Mtn & Scottsdale
Assisting all customers by providing information and excellent customer service. A Clerk is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. Our Clerks will be responsible for executing a wide variety of tasks throughout the store...
Customer Service Representative - State Farm Agent Team Member
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career fo...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
As the Supervisor, you support the Team Leader in leading and developing Team Members. Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Monitors in-store and online customer flow; assigns customer service-related and online...
Customer Service Representative - State Farm Agent Team Member
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connec...