Technical Writer

Riverbed. Empower the Experience

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues.

With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency.

Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.

Together with our thousands of market-leading customers globally including 95% of the FORTUNE 100 we are empowering next-generation digital experiences.

Position

Title : Technical Writer

Location : Israel (Hybrid)

What you will do

Create and Maintain Documentation : Utilize XML and tools such as Oxygen XML Editor to create and maintain clear, concise, and accurate user guides, manuals, release notes, API documentation and other technical documents for multiple products.

Make significant additions and improvements to our document quality and searchability across our web-based help portalTailor documentation to the intended audiences and advocate for the customer in all aspects of your job.

Review and edit drafts for clarity, coherence, accuracy, and style. Maintain consistency in terminology, formatting, and writing style across documentation.

Understand the users' needs and translate technical information into easy-to-understand content.

Collaboration and Knowledge Gathering : Work closely and collaborate with a cross-functional team, including product managers, engineers, QA and SME's to gather information, understand our product features and updatesVerify technical accuracy by collaborating with subject matter experts (SMEs).

Adapt to a high-pace environment where priorities and business needs shift frequently

What makes you an ideal candidate

• At least 5 years of proven experience as a senior technical writer in a SaaS or software development environment.
• Proficiency in XML authoring and Oxygen XML Editor.
• Experience with SnagIt, PowerPoint, Adobe Acrobat
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• A keen eye for detail to ensure accuracy in technical documentation.
• Experience working independently in a fast-paced environment with tight deadlines where priorities can shift rapidly.
• An extetnsive portfolio of writing samples demonstrating your ability to make complex technical subjects easy to comprehend for an intended audience.
• Ability to understand technical details and explain complex concepts understandably.
• Strong interpersonal skills and the ability to work effectively with cross-functional teams.

Bonus Points

• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.
• Experience using Git or other tools for documentation source control.
• Experience with Agile methodologies, Jira for task tracking, SharePoint for document management, and other common tools to streamline workflows and ensure efficient team communication.
• Experience with graphic tools, including Visio.
• Familiarity with Cloud Service Provider platforms (AWS, Azure), cloud infrastructure, and deployment methodologies.
• Demonstrate a solid grasp of IT principles and concepts to communicate technical information to various audiences effectively.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent.

In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a customer-first’ company, we are all about our people with a shared commitment to creating a global impact.

We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company.

We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live.

It’s the Power of WE that binds us together.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table.

We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.