BENEFITS / PERKS :
Career path development
COMPANY OVERVIEW : As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
AlphaGraphics Carmel is actively seeking an Office Administrator / Receptionist to join us full-time.
More than anything, we’re looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business.
We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
The Office Administrator / Receptionist is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet-referred customers;
therefore, he or she should have a professional appearance and genuine concern for customers.While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times.
Experience with design and / or production at a print or sign shop is preferred. Your primary duties will include answering customer phone calls / emails and managing sales transactions.
WHAT WE EXPECT OF YOU :
Specific responsibilities include :
- Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service.
- Identifies the customer and his / her project through a few questions : What project are you working on today?Do you have an account with us?
- Follows up on estimates and orders.
- Handles cash, check, or credit card transactions and deposits at front counter.
- Notifies customers when order is completed.
- Handles customer complaints, forwards to management when appropriate.
- Maintains front counter cleanliness, preparedness checklist.
- Maintains front counter filing systems.
- Logs new customer contacts for future follow up.
- Takes complete messages for team members.
- Refers customers to inside sales rep when appropriate.
- Interact with clients in person, over the phone, via email, messaging, etc.
- Understand AlphaGraphics’ products, services, capabilities, & pricing.
Office Administrator / Receptionist
Office Administrator / Receptionist. Office Administrator / Receptionist. ...
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