Director of Customer Success Enablement

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Director of Customer Success Enablement to develop and drive programs that enhance customer experience and support retention and expansion goals.

Key ResponsibilitiesLead and develop a high-performing team focused on customer enablement strategiesCollaborate with cross-functional teams to design and deliver enablement programs aligned with business objectivesUtilize performance data to identify gaps and measure the effectiveness of enablement initiativesRequired Qualifications5+ years of experience leading Sales or Customer Success Enablement teams7 years of work experience in Customer Success, Coaching, or TrainingStrong knowledge of customer success processes and methodologiesExperience with go-to-market strategies across various customer segmentsData-driven mindset with a proven track record in utilizing metrics for decision-making

2 days ago
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