Description
About the Role
Location : Remote Michigan residents
If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you especially if you're interested in working from home!
As a remote Parts & Inventory Customer Support agent at Morley, you'll help customers before and after the sale, assisting with orders, damage claims, products, services and questions.
This is more than just another automotive job it's a chance to make a difference in the industry with a leading truck manufacturer!
Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role.
What You’ll Do
- Interact with customers using telephone, email, chat and scripted dialogue
- Log calls and update customer account records
- Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
- Serve as the primary contact for dealership service departments and the client’s customer breakdown department
- Manage cases, tracking the many interactions required for specific repairs
- Reduce downtime to enhance customers' experience and overall satisfaction
- Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed
- At higher levels, conduct outbound calls to respond to submitted questions
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( chat hours : M-F 8 - 5 Eastern time; closed on some holidays TA will respond to after-hours questions the next business day).
Skills for Success
Eligibility Requirements
Education & experience : Bachelor’s degree and two or more years of customer service experience and / or technical product knowledge
Or, master’s degree in lieu of experience
Or, four or more years of customer service experience and / or technical product knowledge along with a high school diploma or equivalent
- Ability to work shifts within the center's hours of operation : Monday - Friday (no weekends!)8 - 6 Eastern time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (, diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
Benefits to Make Your Life Easier
- Teladoc : Free online access to doctors 24 / 7
- 24 / 7 nurse help desk
- Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
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