Job Description
Job Description
We are offering a long-term contract employment opportunity for a Customer Service Specialist (strategic caller) to join our client's team in Brentwood, Tennessee.
This role will primarily involve initiating contact with vendors, introducing them to new products, and maintaining vendor records.
It also entails efficient data entry and resolution of customer inquiries. The job function takes place in a fast-paced setting withina call center environment.
Responsibilities :
- Initiate contact with strategic vendors, introducing them to new products and services.
- Maintain an organized vendor queue, prioritizing calls and retiring vendors who opt not to participate.
- Input vendor and client data into specific databases, ensuring accurate recording of contact details and agreement information.
- Act as the liaison between vendor and client to address payment issues and negotiate payment terms.
- Employ customer satisfaction techniques while multitasking, attentively listening, inputting data, and solving problems.
- Use multiple applications to assist customers efficiently.
- Handle customer inquiries and provide them with accurate account information.
- Cross-sell additional products and services.
- Complete additional tasks assigned based on business needs.
- Proficient in using Avaya CMS and other computer programs
- Familiar with Customer Relationship Management (CRM) systems
- Experience with customer service software
- Proven ability to assist customers effectively and efficiently
- Strong interpersonal and communication skills
- Ability to problem-solve and handle customer inquiries and complaints
- Experience in a customer service role is preferred
- Ability to work in a team and collaborate with other departments
- Proficient in English language, both written and spoken
- Excellent organizational skills and attention to detail
- Ability to handle stressful situations and maintain professionalism at all times
- Flexibility to work in different shifts, including weekends and holidays if required
- High school diploma or equivalent education level is required
- Must have a reliable internet connection for a primarily remote hybrid model.
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Specialist
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsib...
Customer Service Training Specialist
The Customer Training Specialist works in a team environment to design, develop and conduct training and create educational resources that meet the requirements and needs of HireRight’s external clients and end users. This position will work collaboratively across the organization to recommend, desi...
Sr. Consumer Loan Specialist - Sales Customer Service
Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that aver...
Customer Service Specialist
This Customer Service Specialist Position Features: Daytime Hours, Monday-Friday, Benefits at 60 days, Paid Training, hourly pay rat up to $18. Show off your customer service skills, this is a career not just a job! Outstanding opportunity for candidates that are customer focused, pay attention to d...
Customer Service Parcel Specialist
Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services. Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Prov...
Customer Service Parcel Specialist
Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services. Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Prov...
Virtual Senior Customer Service Specialist
Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Virtual Senior Customer Service Specialist to work in the U. In this role, you will function as a customer service expert, taking escalated problems and concession calls a...
Orangetheory Fitness Sales Associate Nashville - Melrose / Customer Service Specialist / Fitness Consultant
Orangetheory Fitness Sales Associate Nashville - Melrose / Customer Service Specialist / Fitness Consultant. Orangetheory Fitness Sales Associate/ Customer Service Specialist / Fitness Consultant. Are you an outgoing, fitness minded team player with a passion for sales? Do you thrive in a fast-paced...
Customer Service Specialist
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsib...