Logistics Customer Service Representative
Accountable for meeting customer expectations of the right product delivered on time. May support one or more distribution centers to fill internal and external customer orders or returns.
Will identify issues related to available quantity and carrier scheduling to ensure the highest level of customer service possible.
Shift & Schedule :
This is a full time position on 1st shift Tuesday- Saturday 9 : 00am - 5 : 30pm. Flexibility to work overtime, weekends and holidays as schedule requires.
Training will be Monday - Friday 8 : 00am - 4 : 30pm.
Responsibilities
- Responsible for logistics scheduling using SAP, our warehouse manage system (EWM), and 3rd party scheduling software.
- Works in conjunction with warehouse, shipping and receiving to insure that on-time delivery meets or exceeds customer expectations
- Managing customer accounts : tracking and tracing shipments & and resolving any shipping issues
- Order entry
- Well organized and ability to work independently
- Answering phones & email; ability to prioritize and manage multiple tasks at once
- Other duties as assigned
Total Rewards
Pay starting at $21.00 per hour.
Where Applicable :
- Benefits eligible day one!!
- Benefits, subject to eligibility, and collective bargaining agreements (where applicable) : Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), k with company match, Tuition Reimbursement, and Mileage Reimbursement
Requirements
- High school diploma or general equivalency diploma (GED) preferred
- Experience with order and data entry
- Customer Service Experience
- SAP experience a plus.
- MS Office proficiency with Outlook and Excel
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