Consultant

Job Title : Change Management / Communications Manager

Location : Atlanta, GA (Hybrid)

Duration : Months Contract (With a possible extension)

Job Description :

The client is in need of a Change / Communications Manager for the CRM Replacement project

Change Management : Ensure that changes to the application set-up, configuration, and deployment are conducted in a manner that minimizes the risk to business operations.

Communications Management : Ensure that the key information re : the project (functionality, operational impact, integration implications, deployment plans / dates, etc.

are communicated in detail to senior management, stakeholders, end-users, and the public.

Key Responsibilities :

Establishes the process for change management and ensures that each change follows the complete procedure to ensure minimum disruption to IT services and business operations.

Evaluates all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.

Authorizes acceptable changes, either alone or after a Change Advisory Board meeting has taken place.

Ensures that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.

Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules.

Verifies that emergency changes are appropriately assessed and authorized after the change.

Maintains a tracking and reporting system to document rejected changes, communicates the status of approved and in-process changes, and completes changes.

Closes RFCs.

Works with Configuration Management to ensure that configuration item (CI) changes are entered in the change management database (CMDB).

Key Responsibilities - Communications

Create and manage the communication calendar to ensure timely and coordinated messaging.

Content Creation and Management : Write, edit, and oversee the production of high-quality content for various platforms, including press releases, newsletters, blogs, social media, and the city website.

Ensure all communications are clear, engaging, and tailored to the target audience.

Media Relations : Build and maintain strong relationships with media outlets, journalists, and industry influencers.

Proactively seek media opportunities and manage press inquiries, ensuring positive and accurate coverage.

Internal Communications : Develop and implement internal communication plans to keep employees informed and engaged. Collaborate with HR and other departments to communicate city news, updates, and initiatives effectively.

Crisis Communication : Prepare and execute crisis communication plans to manage and mitigate any potential negative publicity or issues.

Act as a spokesperson for the city when necessary.

Brand Management : Ensure consistent brand messaging across all communication channels.

Monitor and analyze communication metrics to measure the effectiveness of strategies and make data-driven adjustments.

Event Coordination : Plan and manage communication aspects of city events, including press conferences, product launches, and community outreach initiatives.

Knowledge and Experience

ITIL v experience, with practitioner certification in change management preferable.

Use of change management tools.

Knowledge of deployment and implementation methodologies (Agile, EDM, infrastructure etc.) of related technical change management experience.

Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle.

Solid understanding of the software development lifecycle.

Understanding of configuration management principles.

Familiar with controls and audit compliance / SOX.

Experience with digital marketing, including social media and content management systems.

years of experience in a communications role, preferably within industry / sector .

Exceptional writing, editing, and verbal communication skills.

Proven track record of developing and executing successful communication strategies.

Strong media relations skills and existing media contacts.