Job Description
Production
Quickly respond to urgent requests from the Production Flight Line for information / troubleshooting requires prior Communication, Navigation, Identification (CNI) system knowledge and understanding of engineering source documentation.
Work with Manufacturing Test Engineers / Mission System Technicians to discover and troubleshoot hardware or software issues to resolution including Root Cause Corrective Action with supplier.
Proficiently diagnose / verify / analyze system failures for purposes of System Product Anomaly Reports (SPAR) documentation.
Sustainment
Analyze and provide detailed instructions to customer when they have exhausted their routine troubleshooting guidance.
Support / lead CNI related Reliability and Maintainability Improvement Projects / Maintenance Change Plans resulting in more efficient and effective aircraft maintenance for the entire fleet.
Daily analysis of physical repairs, repair cost, Retest Okay (RTOK) analytics - accomplished on hardware sent back to supplier.
Travel to specified military bases to assist / train customer on CNI system and best troubleshooting practices.
Desired skills
Thorough understanding of engineering processes / tools (Engineering Review Board, Change Requests, Signal Interface Management System (SIMS), etc ..
Familiarity with Aerospace Equipment Instructions (AEI) / Joint Technical Data (JTD) and the processes involved to maintain / update engineering source documentation
Experience leading / succeeding in efforts that result in a wholistic improvement to a process
Understanding of hardware repair logistics between supplier / LM and LM / customer.
Ability to generate and articulate training slides on the system from a customer-centric viewpoint.
Exemplary multitasking, organizational, and prioritization skills
Supplier Management experience
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