Customer Service Representative - Temporary

The Position

iD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients answering questions on course information, locations, availability and how to register.

This is a remote, temporary position starting in early-spring 2024 and ending in summer 2024.

The Responsibilities

• Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
• Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact and patience.
• Communicate course recommendations and cross-sell opportunities in a variety of situations including promotional offers and marketing campaigns.

You Have

• A positive and outgoing personality.
• Excellent written and verbal communication skills, along with the ability to actively listen.
• A strong set of professional, service-oriented phone skills and interpersonal skills.
• Preferred Qualifications : Bachelor’s degree preferred, but not required1-2 years customer service, help desk or inside sales experienceKnowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.

Experience with any (or all) of the following is a plus : Salesforce, Olark Chat, Desk.com, Genesys phone systemsBilingual in Spanish / English is a big plus

A few reasons why this is the #BestJobEver

• iD Tech has been voted a Top Workplace by the Bay Area News Group 10 times!
• iD Tech is a purpose-driven company and a national leader in youth STEM education.
• Work from home, supported by a strong remote work infrastructure.

Our Company. Our Mission.

Join our cast of talented, creative people who care deeply about revolutionizing K-12 STEM education for the next generation of game designers, programmers, web and app developers, filmmakers, tech leaders, and entrepreneurs.

iD Tech engages over 50,000 students a year through our on-campus and online programs, and has over 500,000 alumni from 135 different countries.

Since iD Tech’s inception, the company has donated more than $7 million in scholarships to more than 14,000 students across the world.

Learn more about iD Tech’s initiatives.

Committed to Justice, Equity, Diversity, and Inclusion

At iD Tech, our mission is to build a place where ingenuity, diverse perspectives and talent can flourish. While we have a guiding these efforts, every person on our team is responsible for creating an inclusive space where people can grow, thrive and do their best work.

As an equal opportunity employer, we foster a culture for advancement, contribution, and inspiration from all of our identities within iD Tech and our student community.

We do not discriminate against any employee or applicant for employment based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

The pay range for this position is $16-20 per hour, depending on experience and geographical location. This position is eligible for 401(k) and other benefits as required by state or local law.

The deadline to apply for this position is April 1, 2024.