Implementation Project Manager

ADP
Alpharetta, GA
Full-time

Position Description

  • Act as primary point of contact for the client during implementation process to resolve issues, answer questions, and ensure expectations and deadlines are met.
  • Creates and manages an implementation timeline including all tasks to be completed to ensure a successful client service transition.
  • Drive relationship with and coordinates between clients and multiple ADP partners to manage overall client satisfaction as measured through Net Promoter Score (NPS).
  • Facilitate Key Stakeholder meetings between client and ADP project teams.
  • Manages changes in project scope, identifies potential risks, and creates plans to ensure milestones are being met.
  • Analyze client business needs, confirm purchased products, and curate client-specific implementation journeys.
  • Partner with Sales organization to ensure a successful client implementation experience.
  • Provide client project status updates on progress of purchased product and / or service implementations.
  • Oversee transition to service process to ensure that project remains on target across various internal groups.
  • Responsible for ultimate closure of implementation project.
  • Provide clients a general overview of the ADP Workforce Now and walk through basic features and functionality.
  • Confirm and initiate billing process in accordance with project timelines.
  • 30+ days ago
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