A company is looking for a Manager, Contact Center - REMOTE.Key ResponsibilitiesOversee day-to-day operations of the Contact Center, ensuring outstanding member service and compliance with policiesSupervise Contact Center employees, manage performance, and conduct regular meetings to enhance team effectivenessManage vendor relationships and digital contact center solutions to improve member interactions and service qualityRequired QualificationsBachelor's degree in a related field preferred, or equivalent experienceMinimum of four years of experience managing a contact / call center environmentExperience with digital contact center platforms and features such as chatbots and live chatThree or more years of supervisory experience managing direct reportsAbility to manage a remote workforce effectively
Contact Center Manager
A company is looking for a Manager, Contact Center - REMOTE. ...
Nurse Manager, Contact Center – Remote
The Manager will have knowledge and experience with data analysis related to contact centers, contact center resource management, call quality and compliance, and adverse event and product complaint reporting. The Nurse Manager will have a strong understanding of contact center operations supporting...
Contact Center Operations Manager
A company is looking for a Contact Center Operations Manager to oversee operational activities and ensure quality service for customers. ...
Product Manager (Contact Center) - Remote (24-66)
The Product Manager (Contact Manager) is responsible for collaborating with key stakeholders to understand and anticipate needs to translate the product vision. Design and maintain the roadmap for Spok contact center products, working closely with the technical product managers for console and telep...
Assistant Contact Center Manager (specialty Patient Access) Full Time Days (08-hr)
The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients and contact center. Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to established policies and procedures. The ACCM provides supervision and daily operations support...
PMO Senior Project Manager
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Customer Service Training Manager
Customer Service Training Manager. The main function of the Trainer Manager is to conduct training and development programs for our client's eCommerce Customer Service & ePromoter employees. Meet with department leads, product managers, program managers, category managers, and other stakeholders to ...
Customer Service Manager
A company is looking for a Customer Service Manager, BPO Vendor Management. ...
Registered Nurse Care Manager / Case Management (RN)
Following the directive of the RN Supervisor and/or Unit Manager in assisting in the admissions and discharge process. ...
Energy Efficiency (C&I) Program Manager
In our quest for innovation, we are seeking a truly exceptional individual to step into the role of the Energy Efficiency (C&I) Program Manager. Manages and develops program design including the development of work plans to meet goals, aligning staff assignments, managing programs to goal and pr...