Job Description
Job Description
We are American Dream Auto Protect , the fastest growing company in the Vehicle Service Contract space. We sell Extended Warranty programs and provide a valuable lifeline to car owners throughout the U.S.
Due to unprecedented growth, we’re interviewing select candidates to expand our Customer Retention Department .
As a Retention Specialist , you will play a crucial role in maintaining positive relationships with our valued customers.
Your exceptional communication skills, attention to detail, and ability to analyze customer needs will contribute to the success of our retention efforts.
Join our team and enjoy a supportive work environment, competitive compensation, and opportunities for career growth.
Key Responsibilities :
- Handle inbound and outbound calls to existing customers to discuss their needs / issues and promote retention
- Provide exceptional customer service by addressing customer inquiries and resolving issues
- Utilize effective phone etiquette to ensure professional and courteous communication
- Maintain accurate and detailed records of customer interactions and transactions through data entry
- Collaborate with other departments to address customer concerns and ensure a seamless customer experience.
Preferred Experience : -
Previous experience in a customer service or sales role is preferred
- Strong communication skills, both verbal and written, to effectively communicate with customers
- Ability to analyze customer needs and provide appropriate solutions
- Proficiency in data entry and navigating computer systems
As a Retention Specialist , you will play a crucial role in maintaining positive relationships with our valued customers.
Your exceptional communication skills, attention to detail, and ability to analyze customer needs will contribute to the success of our retention efforts.
Join our team and enjoy a supportive work environment, competitive compensation, and opportunities for career growth.
Benefits :Weekly day range :
- Monday to Friday Work setting :
- Call center
- Call center
- In-person
- Office
Ability to Relocate :
- Edison, NJ 08837 :
Retention Insight Specialist
The Retention Performance & Insights Specialist is responsible for assessing the call quality and performance of our Retention Agents who deal with existing customers for B2C and B2B. The Insight Specialist will monitor inbound and outbound call flows to assess agent's demeanor, product knowledge, s...
bproauto Territory Sales Representative (NYC Metro)
As a Territory Sales Representative with bproauto, you will be responsible for growing the sales, penetration, and loyalty of bproauto parts within dealerships and wholesale accounts in your assigned territory. Conduct sales visits alone or in conjunction with representatives from dealerships, distr...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Service Specialist 1
The Customer Service Specialist I role is customer-facing and is a direct representation of. As QuidelOrtho continues to grow, we are seeking a Customer Service Specialist 1. This position is responsible for providing superior, front-line customer service (both internal and external) to our QuidelOr...
Call Center Representative - $20-$22 per hour
We have openings for call center representative, warehouse, assembly, production, forklift, machine operators, maintenance mechanics, assistant teacher, medical call center representative, receptionist, data entry, customer service representative, collections, medical call center representative, adm...
Door to Door Sales Representative
In the Direct Sales Representative role, you will be part of one of the most dynamic sales departments in the company. A genuine passion for delivering exceptional sales results by achieving sales targets. Our culture of excellence provides a pathway to success as local leaders and peers, will suppo...
Inside Sales / Customer Service for Building Material Wholesaler
Inside Sales/Customer Service for Building Material Wholesaler. Our Customer Service/Inside Sales Representative team become experts in decking, siding and building materials. This role will be responsible for processing orders, providing support on products and services and excellent customer servi...
Outbound Call Center Representative (15 an Hour)
We are different than any other Call Center because of our will to WIN and be #1. Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our [Vauxhall] office. Manage inbound customer communications - Answer incoming calls and emails to address customer que...
Outside Sales Representative
Safe Haven Security is currently seeking an Outside Sales Representative to join our outside sales team. Leverage sales tools to drive productivity and an efficient sales process. Conduct in-home sales presentations to educate customers while developing customized security and automated alarm system...
Customer Success Manager
Atlantic IT seeks a proactive and results-oriented Client Success Manager to join our team. Customer Engagement: Engage with customers to understand their needs and ensure their requirements are met throughout the project lifecycle. The Client Success Manager role at Atlantic IT is designed for a pr...