Administrative Assistant, Fan Experience

The Administrative Assistant will provide essential administrative support to the Fan Experience team, ensuring a seamless and exceptional experience for all staff.

This role requires strong organizational skills, excellent communication abilities, and a passion for customer service.

Schedule : Part-Time Variable, 25 30 hours per week on average. Must be available to work most events including Soccer matches which are typically evenings and weekends.

Compensation : $25 per hour

Duration : This is a year-round position with some times of the year a little slower or busier than others

Key Responsibilities :

Game Day Support :

• Greet staff with a warm and friendly demeanor.
• Assist with check-in and check-out processes i.e. uniforms, jackets radios etc.
• Address staff inquiries and provide information.

Administrative Duties :

• Manage phone calls, emails, and correspondence in a professional manner.
• Maintain staff records and documentation accurately of staff notes, acknowledgements, recording of attendance / prize incentives.
• Assist with scheduling and coordinating meetings and appointments.
• Ordering for department needs.

Data Management :

• Schedule uniform cleanings and radio maintenance.
• Generate reports on staff feedback, attendance, and budget metrics.
• Maintain FE tours, scheduling, payments and staffing

Collaboration :

• Work closely with other departments to ensure the season’s projects / agenda is set & on track
• Assist in training new staff on policies, processes and customer service protocols.
• Maintain hiring fairs, outreach and recruitment
• Assist with scheduling small special events

Problem Resolution :

• Handle staff complaints and concerns with empathy and professionalism.
• Escalate issues to management when necessary.

Inventory Management :

• Assist in tracking inventory of office supplies, uniforms and radios
• Help coordinate purchasing and restocking as needed.

Qualifications :

• High school diploma or equivalent; associate or bachelor’s degree preferred. Equivent years of experience also accepted.
• Previous experience in a customer service or administrative role, preferably in hospitality.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Exceptional attention to detail and problem-solving skills.
• A friendly, positive attitude and a commitment to providing outstanding service.

Working Conditions :

• Must be able to work flexible hours, including weekends and holidays.
• Ability to sit for extended periods and perform repetitive tasks.
• Must be able to stand for long periods and occasionally work outdoors and navigate the stadium in a busy environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.